We emphasize on policies and procedures to our staff. We trained, we briefed and we reminded them again and again on doing the job right. But at the end of the day, it is common sense that is needed and we don't have to have the skill of a rocket scientist to be a hotelier. But sadly many times, it is not the case.


Case 1

A mother took her 3 year old daughter for lunch and there was a cocktail by the jar promotion. The drink was served in no time with two glasses that really pissed her off.


Case 2

To ensure honeymooners enjoy their stay and have a memorable experience, we surprise them by spread rose petals on the bed and make a big heart of petals on the middle of the bed prior to the arrival. By mistake a twin bed room was assigned but the staff went ahead to spread the petals and have the big rose spread across 2 beds. Imagine the honeymoon couple entered the room with double insult smack on their faces.